Centres recognised for Customer Service Excellence

The Acklam Green Centre and Resource Centre have once again been recognised for pushing the boundaries with customer service standards, having achieved the Customer Service Excellence quality mark for another three years.

The hallmark is awarded to organisations that focus on the individual needs and preferences of their customers. To be recognised as achieving Customer Service Excellence, organisations must meet five criteria; Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service.

When describing Actes, owners of the Acklam Green Centre and Resource Centre, the feedback in the report stated; “Actes were found to have a deep understanding of, and commitment to, Customer Service Excellence.  The commitment was displayed from Senior Management levels through to operations and front-line staff.”

The awarding body also noted areas of Compliance Plus, where Actes had gone above and beyond the requirements of the standard.  These included the strong partnerships Acklam Green Centre has built with its customers and tenants including Simon Carson Sports School, which has been able to expand its business within the centre over the past five years, and Cleveland Alzheimers Residential Centre Ltd who use the centre for regular tea dances and cinema screenings.

Donna Smith, facilities manager, said: “We are delighted to have been awarded the Customer Service Excellence standard for another three years. We pride ourselves on delivering excellent standards of customer service, taking on board customers’ feedback and continually improving what we do.  This standard is testament to the hard work that goes on across the business to achieve these aims.”